# Oppy Welcome Kit: Do Not Contact (DNC) Guide

Published: 2026-03-25
Updated: 2026-03-25
Source: https://docs.oppy.pro/n/oppy-welcome-kit-do-not-contact-dnc-guide
Account: Oppy Inc

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# Do Not Contact (DNC) in Oppy

If a person tells your team to stop contacting them, Oppy can mark that contact as Do Not Contact, or DNC.

## What DNC means

DNC tells Oppy to stop future outreach to that contact. It is meant for explicit opt-out requests such as:

- "stop contacting me"
- "remove me from your list"
- "unsubscribe"
- "do not contact me again"

Oppy should not treat general frustration as DNC unless the person clearly asks for no more contact.

## What Oppy stores when DNC is set

When a contact enters DNC, Oppy may add or update:

- the `do_not_contact` tag
- the `DNC` tag
- the contact status
- the preferred contact method
- a contact note explaining why DNC was set
- an audit event showing when and why DNC was applied

This gives your team a paper trail for compliance and context.

## Audit trail

Oppy keeps an audit trail for both sides of the DNC lifecycle:

- `dnc_set` when a contact is put into DNC
- `dnc_cleared` when a contact is removed from DNC

Those audit records are meant to preserve:

- when the change happened
- why it happened
- which contact and account were affected
- the before and after state at that time
- who removed DNC, when DNC is cleared

## Who can remove DNC

Oppy should not automatically remove DNC through AI follow-up logic.

DNC removal is a human-controlled action. It can happen in two ways:

1. A human clears DNC manually in the Oppy UI.
2. A human or trusted integration clears DNC through the authenticated API.

If your team uses the API, use the clear-DNC endpoint and pass the acting user headers so the audit trail shows who performed the change.

## API path

Authenticated account admins can clear DNC with:

`POST /api/contacts/:id/clear_dnc`

To preserve the audit trail, include the acting user context when available:

- `X-Oppy-User-Uuid`
- `X-Oppy-User-Name`
- `X-Oppy-User-Email`

## Why this matters

DNC is a compliance control, not just a label. Your team should be able to answer:

- Why was this contact marked DNC?
- When did it happen?
- Who cleared it later?
- What changed when it was cleared?

Oppy is designed to keep that context available through notes and events instead of hiding it inside one field.